Terms of Service
These Terms of Service govern your use of Apex Match Mobility and related booking, transport coordination, and guest-support services.
Apex Match Mobility is a brand operated by BIBISERV. References to Apex Match Mobility on this website describe the public-facing transport coordination brand operated by BIBISERV.
Service Scope
Apex Match Mobility coordinates private transport and related guest-support services based on trip details, availability, route, timing, and operating conditions.
Quotes and Availability
All quotes are subject to availability, route review, timing confirmation, vehicle assignment, and final operational approval. A quote does not guarantee a reservation until confirmed.
Deposits and Payments
Some bookings require a deposit or other payment step before confirmation. Reservation status is not final until required payment is received and acknowledged.
Service Changes
Changes to pickup time, route, guest count, luggage load, service zone, or operational needs may affect pricing, availability, and vehicle planning.
Third-Party Fulfillment
Trips may be fulfilled through vetted third-party fleet partners, drivers, or operators depending on demand, availability, and service requirements.
Guest Responsibilities
Guests are responsible for providing accurate pickup details, destination information, passenger count, luggage count, and reachable contact information.
Delays and Conditions
Service timing may be affected by traffic, airport operations, weather, venue conditions, security restrictions, or other factors outside operational control.
Limitation of Liability
To the maximum extent permitted by law, Apex Match Mobility is not liable for indirect, incidental, or consequential damages arising from delays, disruptions, or third-party operating conditions.
Updates
These terms may be updated from time to time. Continued use of the service after updates means you accept the revised terms.
Transportation-for-Hire Compliance Notice
Apex Match Mobility operates in accordance with applicable Transportation-for-Hire regulations and maintains operational policies designed to support passenger safety, accessibility, and service accountability.
Zero-Tolerance Policy for Intoxicating Substances
Apex Match Mobility maintains a strict zero-tolerance policy regarding the use of intoxicating substances.
Drivers, chauffeurs, contractors, and operational personnel are prohibited from:
- Operating a vehicle while under the influence of alcohol or drugs
- Possessing or consuming illegal substances during service operations
- Reporting for duty while impaired
- Engaging in unsafe conduct that may compromise passenger safety
Violations may result in immediate removal from operations and permanent disqualification from service activities.
Operating Authority Contact Information
Apex Match Mobility
Operations & Customer Support
Email: support@apexmatchmobility.com
Operations: operations@apexmatchmobility.com
Website: Apex Match Mobility
Wheelchair Accessible Vehicles
Wheelchair accessible vehicles are available upon request.
Guests requiring wheelchair-accessible transportation are encouraged to request accommodations in advance to support scheduling and vehicle coordination. In accordance with applicable accessibility requirements, Apex Match Mobility does not charge higher rates for wheelchair-accessible transportation services.
City of Dallas Complaint Information
Passengers may report complaints regarding transportation-for-hire services directly to the City of Dallas.
City of Dallas 311 Services
Dial 311 within Dallas city limits
Phone: 214-670-3111
Website: City of Dallas Transportation Regulation